First what you have to do to enjoy our excellent services is open and account with us
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Frequently Asked Questions
Regular FAQ’S
Below are frequently asked questions
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Opening Account
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Want to open account?
All you have to do is contact our staffs through our email below to request for an account and be sure to follow all the steps instructed info@citybonline.com
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Was your account freezed?
All you have to do is contact our staffs through the email below to fix the issues, obey all instructions info@citybonline.com
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Was your account blocked?
All you have to do is contact our staffs through the email below to fix the issues, obey all instructions info@citybonline.com
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Did you forget your password?
All you have to do is click on the link below to retrive your password Forgot Your Password?
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Did you forget your account number?
All you have to do is contact our staffs through the email below to get your account number info@citybonline.com
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Bank deposit
This is the ability for you to be able to add money into your account that can later be sent to someone or withdrawed
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How can i deposit money?
To make a deposit into your account balance you have to contact us through the email below info@citybonline.com
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Can i make deposit when my account is freezed?
Yes you can make deposit when your account is freezed
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Can i make deposit when my account is blocked
Yes you can make deposit when your account is blocked
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Can i transfer money to my account from other bank?
No
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Contact us
Do you have any questions or enquiries after checking out this frequently asked question page, feel free to contact us through contact us page
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You can contact us through our platform
You can contact us on our platform in the contact us page
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You can contact us through Emails
You can contact us also through our email address info@citybonline.com
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You can contact us through our whatsapp number
You can contact us through our whatsapp number that can be found on contact us page
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Send Money
This is the ability for you to be able to send money from your account to other account as payments or transfers
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How can i send money?
All you have to do is go to your dashboard and navigate to the funds transfer page and select the type of transfer you want, either Local or international, the link is below Dashboard
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Why can't i send money?
You won't be able to send money for series of reasons, first if your account is freezed, blocked or if you don't have sufficient money in your account balance, if all the listed reasons are not true, you can contact our staffs through the email below to get your account fixed info@citybonline.com
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Do you have problem while sending money?
If you have limitations while trying to send money contact our staffs through the email below to get your transaction fixed info@citybonline.com
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Where can i find my pending transaction?
All you pending messages is in Pending Transaction Log page, just navigate to dashboard and you will find the page